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Workato, a leader in enterprise orchestration, is seeking an Enterprise Customer Success Manager to join their growing team in Tokyo, Japan. This role involves working with Chief Product Officers and their teams to roll out integration and automation capabilities to end customers. The ideal candidate will provide guidance on Go To Market strategies, Adoption Planning, and Product Roadmaps, sharing best practices to help grow customers' businesses and expand relationships.Responsibilities:
- Develop and maintain strategic business relationships with enterprise customers.
- Guide customers through onboarding, implementation, Go-Live, renewal, and expansion phases.
- Serve as a trusted advisor in product pricing, marketing, sales enablement, and support operations.
- Align with executive sponsors on key objectives and measuring success.
- Deliver on ambitious Net Revenue Retention goals for Workato.
- Evaluate renewal risk and mitigate revenue loss.
- Execute regular executive business reviews.
- Serve as the primary point of escalation for customer issues, ensuring quick resolution.
- Provide quantitative/qualitative analysis to inform the Workato product roadmap.
- Serve as the customer’s advocate within Workato.
- BS or equivalent education; MBA preferred.
- 3+ years of experience in consulting, product management, or sales operations.
- Experience in customer facing roles.
- Impressive track record of high customer retention and revenue expansion.
- Integration technology knowledge
- Fluent in both Japanese and English
- Strong customer empathy and customer-centric approach.
- Excellent interpersonal, communication, and persuasion skills.
- Strong problem-solving and analytical thinking skills.
- Ability to collaboratively build assets and materials.
Workato
Workato is a leading enterprise orchestration platform that empowers businesses to streamline operations through seamless integration of data, processes, applications, and experiences. Utilizing an AI-powered platform, Workato enables real-time workflow management, driving efficiency and agility for organizations globally. Trusted by a vast community of customers, Workato transforms technological complexities into business opportunities, fostering innovation and agility in a dynamic environment. Workato's comprehensive solutions support organizations in unlocking new value and achieving success in today's rapidly evolving business landscape.