Technical Consultant at Workato

Workato is seeking a Senior Technical Consultant II to join their team in Tokyo. The consultant will assist customers in adopting the Workato platform for integration and automation. The role involves defining and driving best practices while working with customer business and technical stakeholders.

Responsibilities:

• Onboarding new customers onto Workato’s platform by providing technical consulting.
• Engaging with customers to gather integration and automation requirements.
• Sharing best practices related to deployment models, governance structures, integration design, and build.
• Working closely with Product and Engineering to review customer requirements and feedback.
• Becoming a Workato evangelist.
• Becoming a trusted customer advisor and advocate within Workato.
• Participating in post-onboarding deployment health checks and guidance on integration and process optimizations.
• Contributing to the growth of our technical consulting team.
• Prioritizing and delivering outstanding customer service experience to Workato customers.
• Managing multiple priorities and projects simultaneously.

Requirements:

• 3+ years of hands-on experience in solutions and implementation consulting.
• Knowledge and understanding of integrations and system design principles.
• Good understanding of technology and industry trends, especially in the app integration space.
• Good understanding of database technologies, such as SQL and Postgres.
• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments.
• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations.
• Demonstrated ability to create quality technical documentation.
• Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite.
• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus.
• Experience with web development frameworks and knowledge of JS frontend and backend is a plus.
• Strong collaboration skills.
• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset.
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
• Strong written and oral communication skills in English.
• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options.
• Be proactive about solving problems.