Junior Technology Support at B2C2

B2C2, a digital asset pioneer, is seeking a Junior Technology Support to join their team. This role offers an exciting opportunity to grow rapidly, work with cutting-edge technologies, and collaborate with a global team. The successful candidate will report to the Head of Support and contribute to building their skillset in a vibrant office environment in London.

B2C2 is building the ecosystem of the future.

Role Involves:

• Ensuring maximum uptime for production systems
• Providing level 1 and 2 application and client support
• Collaborating with Development, Quant, and Infrastructure teams to resolve system issues
• Monitoring application alerts to maintain optimal system performance
• Maintaining internal documentation
• Performing weekly support duties checklists
• Managing client-reported issues from start to finish
• Providing end-user desktop support for internal staff

Requirements:

• Self-starter with problem-solving skills
• Excellent communication and interpersonal abilities
• Programming/scripting experience preferred
• Keen eye for detail
• Open to providing phone or remote support during non-office hours
• Interest in monitoring, alerting, and reporting
• Some experience with Apple MacBooks and Linux technologies

B2C2 offers:

• Training opportunities