Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Workato is seeking a Product Support Engineer to join their 24x7 team in Sofia, Bulgaria. Workato transforms technology complexity into business opportunity. The ideal candidate will ensure customers have the best support experience, identifying issues and providing solutions.
The candidate will be responsible for Level 3 support tickets, assisting with escalations, and resolving SDK, OEM, and Platform issues. They will also handle client escalations, ensure timely issue reporting, and participate in product team and process improvement meetings. Workato believes in fostering a flexible, trust-oriented culture that empowers everyone.
Responsibilities include:
- Providing 24x7x365 support with flexible shifts.
- Processing Level 3 support tickets and assisting with chat volume.
- Assisting with advanced technical escalations.
- Reproducing issues and providing solutions or workarounds.
- Taking ownership of SDK, OEM, and Platform issues.
- Handling client escalations.
- Ensuring issues are reported, tracked, and followed up on.
- Participating in weekly product team meetings.
- Conducting training for new team members.
Requirements:
- 2+ years of experience in a Technical Implementation, Professional Services, or Technical Consulting role.
- Passion for customer success.
- Advanced knowledge of integration/automation technology.
- Excellent verbal and written English communication skills.
- Exceptional team player with strong analytical and interpersonal skills.
- Willingness to work on a shifting schedule.
Workato Offers:
- Vibrant and dynamic work environment
Workato
Workato is a leading enterprise orchestration platform that empowers businesses to streamline operations through seamless integration of data, processes, applications, and experiences. Utilizing an AI-powered platform, Workato enables real-time workflow management, driving efficiency and agility for organizations globally. Trusted by a vast community of customers, Workato transforms technological complexities into business opportunities, fostering innovation and agility in a dynamic environment. Workato's comprehensive solutions support organizations in unlocking new value and achieving success in today's rapidly evolving business landscape.