Forward Deployed Engineer (AI Agent)

Cresta is seeking a Forward Deployed Engineer (FDE) to join its AI Agent team in Toronto. The successful candidate will be responsible for building and deploying AI agent solutions to solve real-world business problems for Cresta's customers. This role involves close collaboration with customers, as well as software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of Cresta's core AI platform.

Responsibilities:

• Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.
• Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software development, AI/ML engineering, or system integration.
• Proficiency in Python and Golang, with the ability to write clean, efficient code.
• Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
• Excellent communication and project management skills.
• A customer-centric approach paired with a proactive and solution-oriented mindset.

Cresta offers employees:

• Variety of medical, dental, and vision plans
• Paid parental leave
• Monthly Health & Wellness allowance
• Work from home office stipend
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada