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Cresta is seeking a Forward Deployed Engineer (FDE) to join its AI Agent team in Toronto. The successful candidate will be responsible for building and deploying AI agent solutions to solve real-world business problems for Cresta's customers. This role involves close collaboration with customers, as well as software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of Cresta's core AI platform.
Responsibilities:
Requirements:
Cresta offers employees:
Responsibilities:
- Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.
- Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
- Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
- Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
- Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
- Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
- Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
- Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.
Requirements:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 3+ years of experience in software development, AI/ML engineering, or system integration.
- Proficiency in Python and Golang, with the ability to write clean, efficient code.
- Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
- Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
- Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
- Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
- Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
- Excellent communication and project management skills.
- A customer-centric approach paired with a proactive and solution-oriented mindset.
Cresta offers employees:
- Variety of medical, dental, and vision plans
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Cresta
Cresta is an AI solutions provider focused on enhancing contact center performance. Its platform leverages AI and human intelligence to analyze customer interactions, identify actionable insights, automate processes, and empower agents. Founded by leaders in the AI field, including alumni from Google and OpenAI, Cresta aims to revolutionize the way businesses engage with their customers by turning every conversation into a competitive advantage. The company develops AI agents and integrates them seamlessly into existing systems to improve efficiency and customer satisfaction.