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Cresta is seeking a Machine Learning Engineer to join their AI Agent team in Toronto. This role focuses on creating state-of-the-art AI Agents that solve practical problems for Cresta's customers. The ideal candidate will leverage the latest technologies in Large Language Models (LLMs) and AI Agent systems, ensuring cost-effectiveness, security, and reliability.Role involves:
- Designing, developing, and deploying Cresta’s AI Agent solutions and proprietary models.
- Focusing on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
- Collaborating with cross-functional teams to integrate AI Agents into Cresta’s customer solutions.
- Leading initiatives to scale AI systems for production environments.
- Contributing to solving cutting-edge problems in AI and helping define the future roadmap.
- Innovating and researching ways to improve security, cost-efficiency, and reliability of AI systems.
- Bachelor’s or Master's Degree in Computer Science, Mathematics, or a related field
- 2+ years of hands-on industry experience with AI and machine learning, preferably with experience working with LLMs in large-scale production environments
- Solid knowledge of machine learning concepts and methods, especially those related to NLP, Generative AI, and working with LLMs
- Practical knowledge of modern machine learning frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), as well as experience with distributed systems and cloud-based AI infrastructure
- Strong problem-solving and strategic thinking abilities
- A passion for driving AI adoption and pushing the boundaries of AI technology into real-world applications
- Variety of medical, dental, and vision plans
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend
- PTO: 3 weeks in Canada
Cresta
Cresta is an AI solutions provider focused on enhancing contact center performance. Its platform leverages AI and human intelligence to analyze customer interactions, identify actionable insights, automate processes, and empower agents. Founded by leaders in the AI field, including alumni from Google and OpenAI, Cresta aims to revolutionize the way businesses engage with their customers by turning every conversation into a competitive advantage. The company develops AI agents and integrates them seamlessly into existing systems to improve efficiency and customer satisfaction.