Senior Software Engineer - Intelligent Automation at Cresta

Cresta is seeking a Senior Software Engineer to revolutionize contact center agent workflows through intelligent automation. This role involves building AI-powered automation infrastructure that interacts with screen or web components, mimicking human actions in digital environments. Cresta's platform combines AI and human intelligence to enhance customer conversations, automate processes, and empower team members. This is a unique opportunity to shape a next-gen AI platform, applying cutting-edge LLM, GenAI, and automation technologies to drive efficiency in customer service operations.Responsibilities include:

• Designing and developing AI-powered workflow automation.
• Building and deploying scalable, high-performance AI/ML systems.
• Integrating backend services, AI models, and frontend automation.
• Collaborating with cross-functional teams to implement AI-driven agent workflows.

Requirements:

• 3+ years of experience in software development with a focus on AI-powered workflow automation.
• Strong proficiency in Python, Go, and experience with ML/NLP frameworks.
• Solid understanding of software engineering principles and scalable architecture.
• Hands-on experience with cloud platforms and containerization technologies.
• Familiarity with computer vision, RPA, or browser automation tools (Bonus).

Cresta Offers:

• Medical, dental, and vision plans
• Paid parental leave
• Monthly Health & Wellness allowance
• Work from home office stipend
• Lunch reimbursement for in-office employees
• PTO: 3 weeks
• Equity