Customer Support Specialist - Kuala Lumpur, Malaysia at Seesaw

Seesaw is seeking a Customer Support Specialist to join their team in Kuala Lumpur, Malaysia. The Customer Support team is vital to Seesaw's customer success, providing top-quality support to schools, teachers, and families. This role focuses on solving customer issues and ensuring users are successful with Seesaw.Seesaw is expanding internationally and requires a support specialist to cater to the needs of international customers and provide around-the-clock support.Responsibilities include:

• Solving customer issues from school/district administrators, teachers, and parents effectively.
• Identifying and escalating software challenges or bugs.
• Becoming a Seesaw product expert.
• Keeping relevant teams informed of support issues.
• Collecting product feedback.

Requirements:

• Deep empathy and patience for teachers, schools, and parents.
• 2+ years of customer support experience, preferably in education or education technology.
• Experience with Zendesk or similar support tools.
• Ability to thrive in a fast-paced environment.
• Excellent writing and communication skills.
• Desire to become a product expert (previous Seesaw experience a plus).
• Ability to investigate and resolve technical issues quickly.
• Highly organized and detail-oriented.
• Ability to work autonomously.
• Must be able to accommodate working hours that overlap with U.S. time zones:Malaysia hours: Monday-Friday 5:00am to 1:30pm Malaysia Time

Seesaw offers:

• The opportunity to be part of a team is integral to customer success.
• The chance to become a Seesaw expert.