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Security Compass is seeking a Senior Technical Support Engineer to join their SD Elements Business Unit. This role involves being the primary SME for customers, resolving application issues, and working with cloud and container technologies like Kubernetes. The Senior Technical Support Engineer will manage and troubleshoot issues, respond to customer cases, and coordinate troubleshooting calls, building strong relationships with clients and internal teams.Responsibilities include:
- Serving as the primary SME for customers, understanding Security Compass applications deeply.
- Focusing on helping customers resolve application issues.
- Working with cloud and container technologies, specifically Kubernetes.
- Managing, troubleshooting, and resolving tier 1, 2, and 3 level issues.
- Handling Salesforce cases and ensuring SLAs are met.
- Setting up and coordinating troubleshooting calls with clients.
- 3+ years of experience with Linux system administration and Linux command line.
- 3+ years of experience with container frameworks such as Docker & Kubernetes and cloud paradigm (AWS, Azure, Google, or Private).
- CKA certification or relevant Kubernetes experience is a significant asset.
- Capability to understand complex software and scripts.
- Understanding of Docker, Django, REST API, JSON.
- Strong scripting experience (Bash/Shell, Python, and/or Ruby).
- Understanding of IT environment and basics of IT Security.
- Meaningful work contributing to technology security.
- A culture of trust, open communication, and transparency.
- Opportunities for innovation and career development.
- A dedicated learning & growth budget.
- Life-work integration with hybrid or remote options, flexible hours, and unlimited vacation.
- A fun, casual atmosphere promoting camaraderie.
- A commitment to diversity, inclusion, and equity.
Security Compass
Security Compass empowers organizations to build secure applications by design, fostering trust in technology. Its flagship product, SD Elements, automates threat modeling, secure development, and compliance, accelerating software time-to-market. Complemented by industry-leading e-Learning, Security Compass supports customers in reducing cyber risks through a developer-centric approach. A remote-first company, Security Compass promotes innovation, growth, and a culture of diversity, inclusion, and equity.