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Customer Success Manager at NMI

Customer Success Manager role in Cape Town, South Africa.
Hybrid
On-Site
South Africa
USD 19,421 - 21,466
ZAR 380,000 - 420,000

NMI is seeking a Customer Success Manager to join their team in Cape Town, South Africa. The Customer Success Manager will report to the Director of Customer Success and will be responsible for retention, renewals, and customer health monitoring for NMI's MRM Product.

As a Customer Success Manager (CSM), this individual will advocate for MRM customers, ensuring their satisfaction and success with NMI's products and services. He/She will work closely with clients to understand their business objectives and challenges, and then help them leverage NMI's solutions effectively.

Responsibilities:

  • Customer Relationship Management: Build relationships with customers
  • Product Adoption: Drive increased product adoption and ensure customer satisfaction.
  • Customer Support Escalation: Serve as the primary point of contact for customer inquiries
  • Renewals and Upsells: Monitor customer usage, identify opportunities to generate additional revenue
  • Customer Feedback: Gather customer feedback and communicate it to the product teams

Requirements:

  • Proven experience in a customer-facing role
  • Strong communication and interpersonal skills.
  • Ability to manage multiple customers and projects simultaneously.
  • Technical aptitude and ability to learn software applications quickly.
  • Analytical mindset with a track record of driving customer outcomes.

What NMI offers:

  • Annual OTE R380,000 - R420,000 (base + commission)
  • Attractive commission plan
  • 15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max. of 20 days)
  • 45-hour work week
  • Family friendly policies (Enhanced Maternity and Paternity Pay).
  • A chance to develop with an allocated company training budget
  • A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
  • Employee referral scheme with generous financial reward
  • Bonusly colleague reward scheme
  • Fun culture events (company volunteering days, seasonal parties)
  • Medical Aid and Gap Cover
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NMI