Product Operations Lead at StraitsX

The Product Operations Lead role at a company in Jakarta focuses on overseeing shift operations to ensure smooth and accurate settlement of both fiat and blockchain-based transactions. This individual will lead a team, manage daily reconciliation, mitigate risks, and resolve operational issues efficiently. They will work closely with internal stakeholders to drive process improvements, maintain compliance, and enhance overall operational excellence.Responsibilities include:

• Leading and managing a shift team for daily settlement operations.
• Driving operational excellence through reconciliation and risk mitigation.
• Acting as the primary escalation point for operational issues.
• Ensuring compliance with regulatory and risk management policies.
• Training and mentoring shift team members.
• Bridging the gap between product limitations and user expectations.

Requirements:

• Minimum 2 years of experience in Operations within a regulated financial environment.
• Strong leadership skills with team management experience.
• Excellent problem-solving abilities.
• Solid understanding of stablecoins, blockchain networks, custody solutions, and DeFi protocols.
• Exceptional organizational and analytical skills.
• Effective communication skills.
• Flexibility to work in rotating shifts.