Member Success at Presidents Institute

Presidents Institute is seeking a dedicated and commercially minded individual for a Member Success role. The role involves ensuring members maximize the value of their membership, strengthening relationships, and contributing to company growth through network group development. The company is a leading provider of development and education programs for top executives in the Nordics.Responsibilities include:

• Collaborating with the Group CEO and Head of Product to identify product improvements.
• Managing member success by building relationships and ensuring they derive maximum value.
• Conducting exit interviews with former members to gather feedback and regain them.
• Monitoring member satisfaction and engagement, proactively addressing churn, and conducting check-in calls.
• Identifying and developing member cases to address in network meetings.
• Planning network meetings and member events, contributing to new concept development.
• Designing annual development programs by staying updated on business trends and member relations.

Requirements include:

• Strong drive and a desire to excel.
• Proactive mindset and ownership.
• Passion for education, development, and networking.
• Ability to sell oneself and Presidents Institute.
• Genuine interest in learning and continuous improvement.

The company offers:

• Opportunity to be part of an ambitious growth journey.
• Work within an ambitious Nordic team.
• Development of oneself, career, and professional network.
• Competitive salary package.
• Nordic influence.