Retention and Growth Manager at Presidents Institute

Presidents Institute is seeking a Retention and Growth Manager in Copenhagen to strengthen member relationships and drive company growth. The role involves ensuring members maximize their membership value and developing network groups.He/She will collaborate with the Group CEO and Head of Product to identify improvements and implement feedback into product development. The candidate will manage member success, recover lost members, and ensure member engagement and retention. They will also identify and build member cases and contribute to product organization and development.

• Building a collaboration to identify improvements and implement feedback in product development
• Creating relationships with members and ensure they get maximum value
• Conducting exit-interviews with former members to draw learnings, improve and win them back
• Monitoring member satisfaction and engagement, act proactively upon signs of churn.
• Playing a decisive role in planning network meetings and member events and contribute to developing new concepts
• Staying updated on the business community and have good relations with members to create the best development programs.

The ideal candidate will have a strong drive, a proactive attitude, and a passion for education, development, and networking. They should possess the ability to sell themselves and Presidents Institute, with a genuine interest in learning and continuous improvement.

• Strong drive and a desire to be the best at what you do.
• A proactive attitude and take ownership for everything you do.
• Passion for education, development, and networking.
• The ability to sell yourself and Presidents Institute.
• A genuine interest in learning and a proactive approach to constantly improve everything.

Presidents Institute offers a competitive salary package and the opportunity to shape the development of top Danish businesses. The selected candidate will be part of an ambitious growth journey and develop their career and professional network within Danish business.