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Senior Product Support Engineer at Appfire Technologies, LLC.

Senior Product Support Engineer at Appfire, India location.
Remote
India
Undisclosed salary

Appfire is seeking a Senior Product Support Engineer to join their growing team in India. Appfire believes that great work happens when people get to choose how they work.

The Senior Product Support Engineer will be responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customer technical issues related to Appfire's products and Atlassian tools.

Role responsibilities include:

  • Diagnosing, configuring, troubleshooting, and solving technical problems.
  • Gaining experience in SaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers.
  • Applying System Administration / DevOps skills to integrate Appfire apps and Atlassian tools.
  • Providing technical guidance and issue-resolution support to peer and junior resources.
  • Researching, diagnosing, troubleshooting, and identifying solutions to complex software product support issues.
  • Taking ownership of customer issues reported and driving them through to resolution from start to finish.
  • Collaborating with Technical architects, leads, and principals.
  • Working with customers or internal teams on escalated, unresolved issues.

Requirements:

  • Strong analytical and problem-solving skills.
  • Scripting, database, and systems skills.
  • Excellent customer-facing and communication skills.
  • Minimum 3+ years of experience as a system or Application Support Engineer/Senior Support Engineer.
  • 5+ years of experience as an application or system administrator in a collaborative role.
  • Knowledge of Groovy, JavaScript, or Python (desirable).
  • B.E/B.Tech or MCA, or a comparable discipline.
  • Knowledge of Atlassian products (highly desirable).

Appfire offers:

  • Equity Incentive Program
  • Remote Working Allowance: Up to INR 12,000 per year.
  • Voluntary tax saving options - (Voluntary Provident Fund, Nation Pension System)
  • Appfire University: In-house Learning Experience platform.
  • O’Reilly for Technical Training.
  • Group Medical Insurance for employees and dependents (including parents).
  • Group Term Life Insurance ranges from INR 20,00,000 to INR 50,00,000.
  • Personal Accident Insurance.
  • Free telehealth consultations.
  • Coverage up to INR 7,00,000 in EDLI Scheme
  • 21 days paid annual leave.
  • Unlimited sick leave.
  • 10 paid public holidays annually.
  • 5 days Paternity Leave.
  • Maternity Leave as per the Maternity Benefits Act.
  • Crèche benefit.
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Appfire Technologies, LLC.

Appfire Technologies, LLC, is a global software company empowering teams to collaborate effectively and break down silos. With a remote-first approach and a team of over 800 employees across 27 countries, Appfire fosters an environment of respect and continuous growth. The company builds solutions that enhance platforms like Atlassian, Microsoft, monday.com, and Salesforce, supporting over 20,000 customers, including a majority of the Fortune 500. Appfire is committed to corporate social responsibility through the Appfire Town program and has achieved certifications like ISO 27001 and SOC 2 compliance.