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The Bilingual Customer Care Market Specialist position at Lush Cosmetics is a remote role based in Canada. The specialist will collaborate with the Customer Care team, share best practices, and analyze learner needs to grow talent within the business.
Responsibilities:
Responsibilities:
- Communicate with customers through phone, chat, text, and email.
- Handle customer feedback and answer customer questions.
- Assist customers with digital orders and provide product information.
- Increase digital conversion through effective recommendations.
- Investigate lost packages with transport partners and process returns.
- Adhere to company policies and maintain customer information security.
- Meet service levels and departmental goals.
- Written and verbal fluency in French.
- Ability to identify and assess customer needs.
- Critical thinking, creativity, and problem-solving skills.
- Exceptional organizational skills and attention to detail.
- Reliable attendance and open availability.
- Positive attitude and team player.
- Strong communication and computer skills.
- Prior retail sales experience preferably in beauty or cosmetics.
- Permanent, full-time position.
- Remote work opportunity within Canada.
- Diverse company culture.
- Employee ownership.
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Lush Cosmetics North America is a dynamic company committed to ethical practices and product quality within the cosmetics industry. With a focus on fresh, handmade cosmetics, Lush emphasizes environmental responsibility, ethical sourcing, and a strong connection to its values. The company fosters a collaborative and evolving environment, demonstrated by its commitment to GMP practices and quality systems. Lush values diversity, inclusivity, and continuous improvement, aiming to create a purpose-driven work experience for its employees, emphasizing both personal and professional growth.