1st Level Server Support (w/m/d)

Job Description

IONOS, a leading European provider of cloud infrastructure and hosting services, is seeking a 1st Level Server Support Technician to join their team in Karlsruhe. The company values open work structures, a casual and friendly culture, and a strong team spirit. IONOS is committed to exceeding customer expectations through outstanding customer service.

In this role, the candidate will:

• Take responsibility for technical support requests.
• Answer calls, chats, and emails in a positive and empathetic manner.
• Provide individual advice to each customer.
• Identify upselling potential across a broad range of products.
• Ensure the accessibility of customers' Linux/Windows servers.
• Perform initial error analysis and provide troubleshooting assistance.
• Escalate requests via Jira tickets to the data center.

The ideal candidate should possess:

• Completed vocational training as an IT specialist or comparable qualification.
• Solid knowledge in the IT environment.
• Initial experience in telephone and written customer support.
• Sales engagement.
• Knowledge in the administration and configuration of Linux and Windows servers.
• Knowledge in the administration of complex networked IT systems.
• Experience with Parallels Plesk and MS Outlook Exchange (ideal).
• Familiarity with MX records, DNS records, and domain management.
• Proficiency with common internet applications and web standards.
• Ability to combine initiative with teamwork and maintain focus under stress.
• Good English skills are advantageous.

IONOS offers:

• Hybrid work model with home office option.
• Subsidized canteen at some locations and various free beverages.
• Modern office spaces with excellent transport links.
• Various employee discounts for activities and products.
• Employee events such as summer and winter celebrations, as well as workshops.
• Numerous further training and development opportunities.
• Various health offers, such as sports and health courses.