Mitarbeiter Kundenservice (w/m/d) 1st Level

Job Description

IONOS is seeking a Customer Service Representative (w/m/d) 1st Level to join their Zweibrücken team. IONOS is the leading European provider of cloud infrastructure, cloud services, and hosting services.This role involves providing high-quality support to French-speaking customers, collaborating with colleagues to ensure customer satisfaction, and serving as the first point of contact for customers, understanding their needs, and finding suitable solutions. The candidate will contribute to optimizing procedures and products and actively participate in enhancing the customer experience.

• Providing high-quality support to French-speaking customers.
• Collaborating with colleagues to ensure customer satisfaction.
• Serving as the first point of contact for customers
• Understanding customer needs and finding suitable solutions.
• Optimizing procedures and products.
• Actively participating in enhancing the customer experience.

Requirements:

• Fluent in French, with knowledge of German or English.
• Communication training or experience in call centers.
• Customer-oriented with a focus on finding the best solutions.
• Excellent communication skills, both verbal and written.

IONOS offers:

• Hybrid work model with home office option.
• Subsidized cafeteria and free beverages at some locations.
• Modern office spaces with excellent transport links.
• Employee discounts for activities and products.
• Employee events like summer and winter celebrations, and workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.