Mitarbeiter (w/m/d) Kundensupport

This job opening is for a Customer Support position at IONOS, a leading European provider of cloud infrastructure, cloud services, and hosting services. IONOS is seeking a communicative and customer-oriented individual to join their team in Karlsruhe. The role involves providing support to customers via phone, email, and chat, as well as identifying sales opportunities and contributing to team efforts to improve customer service. IONOS offers a dynamic and flexible work environment with numerous benefits and development opportunities.

Role Involves:
• Handling customer inquiries about hosting products and contract matters.
• Ensuring high-quality customer experience using modern technologies.
• Identifying potential for customer-specific advice and appropriate services.
• Collaborating with colleagues to develop new ideas and improve customer service.
• Becoming a professional in customer communication and product range through internal training.

Requirements:
• Excellent communication skills via phone, email, and chat.
• Proficiency in German, both written and spoken, and good English skills.
• Ability to remain calm in a fast-paced work environment.
• Enthusiasm for technology and willingness to learn about the hosting world.
• Team player.

What IONOS Offers:
• Hybrid work model with home office option.
• Subsidized canteen and free drinks at some locations.
• Modern office space with very good transport links.
• Various employee discounts for activities and products.
• Employee events such as summer and winter celebrations, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.