Support Engineer (w/m/d)

Job Description

IONOS is seeking a Support Engineer to join their team in either Berlin or Karlsruhe. This role involves collaborating with various teams within the leading European provider of cloud infrastructure, cloud services, and hosting solutions. The company values open work structures, a casual culture, and flat hierarchies, fostering a strong team spirit where work and fun go hand in hand.

Responsibilities Include:

• Providing 1st and 2nd level support.
• Setting up hardware.
• Managing Windows client and server systems, including user account management, troubleshooting, and resolving system issues.
• Receiving and coordinating support requests.
• Installing and maintaining hardware and software.

Requirements:

• Minimum of 5 years of experience in the IT sector.
• Ability to provide on-site hardware support, including cabling and hardware relocation.
• A passion for IT, even as a hobby.
• Strong service orientation.
• Fluency in German and English (minimum B2 level).

IONOS Offers:

• A hybrid work model with home office options.
• Flexible working hours through trust-based working time.
• Subsidized cafeteria at some locations and various free beverages.
• Modern office spaces with excellent transport links.
• Various employee discounts for activities and products.
• Employee events such as summer and winter celebrations, as well as workshops.
• Numerous training and development opportunities.
• Various health programs, such as sports and health courses.