Data Pipelines Support Engineer at Groupon

Groupon is seeking a Data Pipelines Support Engineer to join its Platform Reliability Engineering Team. The successful candidate will play a key role in supporting and optimizing global data pipelines, working in 24/7 rotational shifts to ensure continuous system reliability and operations.

The role involves:

• Providing L1 support for 500+ data pipelines, including Revenue Management Pipelines.
• Developing and maintaining infrastructure, automation, and monitoring tools to reduce manual efforts and improve incident response times.
• Migrating and supporting Keboola pipelines while integrating new technologies to improve platform reliability.
• Collaborating with Data Engineering, Cloud Support, Infrastructure, Finance Engineering, Product Teams, and external partners.
• Monitoring & troubleshooting global data pipelines, ensuring quick incident acknowledgment and resolution within SLAs.
• Automating observability, monitoring, and operational tasks for improved efficiency.
• Maintaining infrastructure supporting large-scale data pipelines.
• Leading migrations to modern platforms like Keboola.
• Working cross-functionally with Networking, Security, and Engineering teams to enhance platform reliability.

The ideal candidate will have:

• Strong Software Engineering background with expertise in automation & DevOps.
• Hands-on experience in Data Engineering, managing large-scale data pipelines.
• Proficiency in cloud platforms (GCP preferred; AWS/Azure is a plus).
• Knowledge of Infrastructure as Code (IaC) tools such as Kubernetes, Terraform.
• Experience with monitoring & alerting tools (Prometheus, Grafana, Splunk, ELK, etc.).
• Strong Python, Shell Scripting, or other programming language skills.
• Familiarity with ETL tools, Airflow, Keboola, or similar data platforms.
• Strong problem-solving and troubleshooting skills.
• Ability to collaborate in a fast-paced, cross-functional environment.
• Good understanding of incident management processes and SLAs.
• Strong analytical skills for log analysis, alerts, and system metrics.
• Excellent communication skills to interact with internal and external stakeholders.

Groupon offers:

• A chance to power global data operations!