Sales Merchant Representative - Australia at Groupon

Groupon is seeking a Sales Merchant Representative to manage a large portfolio of merchant accounts in Australia. The representative will focus on full cycle management, optimizing deals, and nurturing merchant relationships. This role is with Groupon, a marketplace connecting customers with local businesses.

The role involves:

• Providing inbound support to merchants.
• Nurturing existing merchant relationships and re-engaging former merchants.
• Developing familiarity with merchants' businesses and industries.
• Facilitating revenue growth by optimizing and improving deals.
• Achieving sales targets and maintaining high merchant satisfaction.
• Conducting market research and communicating insights to merchants.
• Developing and executing communications to promote growth opportunities.
• Utilizing knowledge of deal structure to achieve desired outcomes.

Requirements:

• Experience upselling and reselling over the phone and cold calling.
• Experience developing a large portfolio of accounts.
• 1+ years of success in a sales environment.
• Customer service, analytical, and problem-solving skills.
• Attention to detail and proven ability to multitask.
• Solid decision-making skills and customer-focused instincts.
• Strong negotiation and relationship-building skills.
• Excellent written and oral communication skills.
• Salesforce or other CRM experience is a plus.
• Bachelor’s degree preferred.

Groupon offers:

• Opportunity for growth and impact within a large company
• A culture that inspires innovation and rewards risk-taking