Analista CRM Pleno (Vaga Afirmativa para pessoas com deficiência) at iFood

iFood is seeking a CRM Analyst to join their CRM Growth and Automation team. This role is a affirmative action for people with disabilities.

The CRM Analyst will be responsible for driving growth for iFood's partner restaurants through data-driven solutions. The ideal candidate will be analytical, detail-oriented, and have a passion for using data to improve the customer experience.

Role involves:

• Analyzing and suggesting A/B tests and multi-channel campaigns.
• Identifying trends and consolidating data into strategic reports.
• Interfacing with technical and data teams to ensure the performance of automated rules.
• Collecting, organizing, and interpreting data to improve communication and operations.
• Working with internal and external stakeholders to align and execute initiatives.

Requirements:

• Experience with communication for engagement, CRM campaigns, and Growth strategies.
• Understanding of CRM KPIs and experience generating reports to support strategic decisions.
• Proficiency in data visualization tools.
• Advanced Google Sheets/Excel and Google Slides/PowerPoint skills.
• Interest in understanding the business and market trends.
• Strong analytical skills and a data-driven mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.

iFood offers:

• Challenging and data-oriented environment for strategic decisions.
• Opportunity to work with a creative, communicative, and engaged team.