Customer Success Manager (Singapore) at watchTowr

watchTowr, a VC-backed cybersecurity startup, is seeking a Customer Success Manager/Associate in Singapore. The successful candidate will collaborate with commercial and technical teams to support customers, address their queries, and guide them through the effective use of the watchTowr Platform. This person will also serve as a vital link between internal teams to communicate customer feedback effectively, ensuring customer satisfaction and helping them achieve their business objectives.

Responsibilities include:

• Addressing customer queries and providing guidance on using the watchTowr Platform.
• Serving as a liaison between internal teams to communicate customer feedback.
• Ensuring customer satisfaction and helping them achieve their business objectives.

Requirements:

• 2+ years in a customer success or account management role, managing SaaS accounts in B2B environments.
• Experience engaging with senior business stakeholders.
• Strong communication and presentation skills.
• Excellent time management skills and a goal-oriented approach.
• Proficiency in SaaS metrics and customer success tools (e.g., Gainsight, HubSpot).
• Customer-centric mindset with a passion for helping customers succeed.

watchTowr offers:

• Competitive compensation.
• A meaningful role in a fast-growing cybersecurity company.
• The best tools to effectively fulfill the role.
• Endless opportunities for growth and promotion.
• The chance to work with cybersecurity experts and solve cutting-edge challenges.
• A healthy work-life balance with regular team meetups.