Technical Support Specialist at Lightspeed Systems

Lightspeed Systems is seeking a Technical Support Specialist to assist users, troubleshoot technical issues, and ensure customer satisfaction with its products. The role involves working directly with the full suite of solutions, proactively resolving challenges, and delivering top-tier customer support.Responsibilities include:

• Assisting users by identifying, analyzing, and resolving technical issues.
• Communicating proactively with customers.
• Supporting the configuration and integration of Lightspeed products.
• Managing support requests through various channels (email, chat, phone).
• Supporting, monitoring, testing, and troubleshooting network and device-related issues.
• Staying up to date on Lightspeed products and related technologies.
• Collaborating with Product and Engineering teams.

Requirements:

• 6 months of technical support or help desk experience.
• Familiarity with operating system installation and configuration (Windows and macOS).
• Knowledge of Active Directory, Google Workspace, or Azure AD.
• Understanding of mobile device platforms (iOS, Android, ChromeOS).
• Excellent communication and customer service skills.
• Strong organizational and problem-solving skills.
• Flexibility to work onsite several days a week and support varying shifts, including some on-call work.

Lightspeed Systems offers:

• Medical, dental, and vision insurance.
• Paid parental leave.
• Healthy holiday and PTO policy.
• 401(k) matching up to 6%.
• Pet insurance.