Customer Success Systems Engineer with Spanish at Veeam Software

Veeam, a leader in data protection and ransomware recovery, is seeking a Customer Success Systems Engineer. This role involves collaborating with the Renewals department, providing technical expertise and product knowledge to customers, partners, and internal teams. The Customer Success Systems Engineer will present Veeam's messaging and sharing technical expertise with diverse decision-makers.

Responsibilities:

• Conduct remote meetings and configuration reviews with customers.
• Running training and onboarding sessions for customers.
• Deliver engaging customer presentations and demonstrations.
• Independently consult with customer base to provide technical expertise on data protection.
• Maintain close coordination with internal teams, including Support and Licensing.
• Collaborate closely with Product Management team, offering valuable customer feedback.
• Manage accounts at a technical level to support upsell and cross-selling.
• Play a key role in delivering technical post-sales support for Commercial/Enterprise customers.
• Participate and support technical sales cycles for successful customer outcomes.
• Thrive in a fast-paced territory, continuously adapting to meet market and customer demands.
• Organize work efficiently, using tools like Salesforce.com for processes, customer information and technical notes.
• Work effectively and autonomously in a remote environment.
• Demonstrate excellent written and oral communication skills while establishing and maintaining strong business relationships.
• Provide necessary technical expertise and product support for our channel partners.
• Self-education on sales and technical related matters.
• Developing a solid working knowledge of virtualization-related subjects and Veeam Software products and keep track of new product releases (Veeam and competition) as well as marketing updates.

Requirements:

• Preferred experience in technical presales, post-sales or technical support.
• Proficiency in both Spanish & English.
• Industry-based expertise in data protection technologies.
• Strong experience in storage, networking and cloud technologies.
• Proficiency in key technologies, including VMware vSphere, Microsoft Hyper-V, Acropolis Hypervisor, RedHat Virtualization, Windows Server, Microsoft 365, AWS, Azure, Google Cloud Platform, and other enterprise applications and landscapes.
• Proven ability to work independently in dynamic environments, demonstrating high energy, motivation, discipline and quick adaptability to new technologies.
• Ability to simplify complex technical concepts for clear communication.
• Strong adaptability to changing roles and responsibilities.
• Exceptional time management skills.
• Aptitude for fast learning.
• Willingness and capability to travel up to 10 – 15%.

Veeam offers:

• The possibility of remote work.