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Customer Technical Onboarding Engineer(Post Sales)

Customer Technical Onboarding Engineer role at Veeam in Kuala Lumpur.
Veeam Software
Remote
Malaysia
Undisclosed salary
Job Description
Veeam is seeking a Customer Technical Onboarding Engineer to engage with customers during the early stages of their Veeam engagement. This role focuses on ensuring customer success and fast time to value from their Veeam investment. The ideal candidate will be collaborative, articulate, and possess a solid technical understanding of Veeam products.

Role involves:
  • Working with customers through the onboarding phase.
  • Serving as a knowledgeable advisor for Veeam products and resources.
  • Assisting with technical and non-technical topics related to onboarding.
  • Advocating internally to resolve challenges impacting customer experience.
  • Collaborating with Customer Success, Sales, and other teams.
  • Ensuring alignment of Veeam activities with customer objectives.

Requirements:
  • 6+ years of relevant industry experience.
  • Technical understanding across Veeam technologies.
  • Adept at developing relationships with customers and internal teams.
  • Excellent communication and presentation skills.
  • General understanding of infrastructure that works with Veeam.
  • Experience with monitoring tools and data lifecycle management.
  • Ability to work independently and manage multiple customers.
  • VMCE and VMCA certification (can be completed after joining).

Role offers:
  • Opportunity to work with a market-leading data resilience company.
  • A collaborative and inclusive team environment.
  • The chance to make a significant impact on customer success.
  • Travel opportunities up to 20%.
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Veeam Software

Veeam Software is the global market leader in data resilience, empowering businesses to control their data wherever it resides. The company delivers data resilience through comprehensive solutions encompassing data backup, recovery, portability, security, and intelligence. Serving over 550,000 customers worldwide, Veeam is based in Seattle and is committed to ensuring business continuity for organizations across the globe through its robust suite of data management and protection services. Veeam helps organizations to protect their Data and keep their business running.

All Jobs at Veeam Software (233)