Customer Success Representative at Veeam Software

Veeam, the global leader in data protection and ransomware recovery, seeks a Customer Success Representative to manage territory renewal and expansion goals. This role focuses on exceeding quotas by ensuring timely renewals, customer retention, and satisfaction. The Customer Success Representative will remove obstacles, proactively manage expiring agreements, and respond to inquiries related to quotes, pricing, and up-selling.

The position requires close collaboration with sales and other teams to drive customer retention and prepare proposals. Accurate record-keeping in Salesforce, handling inbound renewal inquiries, and pursuing maintenance reinstatement opportunities are also key responsibilities. The ideal candidate will meet KPIs and SLAs while maintaining high customer satisfaction and supporting Veeam’s channel partners to close renewals successfully.

Responsibilities:

• Overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages renewal and ensures growth of all contracts in assigned territory
• Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts

Requirements:

• 1+ years of Sales experience is required (any industry/vertical)
• Renewals or Customer success experience is a plus
• Bachelor’s Degree required (a combination of education and experience will be considered)
• Superb customer service skills are required
• Excellent verbal and written communications skills
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com is desirable
• Basic knowledge of virtualization industry and the ability to relay information to the partner community