Customer Success Strategic Representative at Veeam Software

Veeam, the leading data protection and ransomware recovery provider, is seeking a Customer Success Strategic Representative in Tokyo, Japan. The position is responsible for achieving quota related to territory renewal and expansion goals.

Responsibilities:

• Managing annual pipeline and contacting customers before support expiration.
• Understanding stakeholder needs and working cross-functionally with various departments.
• Cold calling customers with lapsed support to reactivate it.
• Communicating and selling complex offers.
• Forecasting and business analysis.
• Assisting customers with licensing transfers and support ticket assistance.
• Ensuring support to Veeam's channel partners.
• Maintaining accurate records in Salesforce.
• Managing inbound renewal inquiries and prioritizing workload.
• Focusing on customer retention and maximizing revenue generation.

Requirements:

• Minimum 1-3 years experience in sales, account management, or customer success.
• Proven track record of overachieving quota and KPIs.
• Ability to handle complex customer requests and escalations.
• Good communication skills and ability to influence at all levels.
• Exceptional organizational skills.
• Ability to work in a fast-paced environment.
• Experience analyzing data and proficiency with Salesforce.

What Veeam Offers:

• Opportunity to work for a global market leader in data protection.
• Be part of empowering organizations to achieve radical resilience.
• Work in a semi-autonomous and fast-paced environment.