Veeam Backup Engineer for Microsoft Office 365

Job Description

Veeam, the leading provider of data resilience solutions, is seeking a Veeam Backup Engineer for Microsoft Office 365 to join their Technical Customer Support team in Bucharest, Romania. This role involves providing technical support and in-depth troubleshooting to Veeam's B2B clients via telephone, email, and web conferencing. The engineer will act as a technical focal point, research and resolve customer issues, update cases, contribute to documentation, and stay updated with the latest technologies.Responsibilities:

• Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
• Acting as a technical focal point in relationships to fellow IT Professionals
• Researching and troubleshooting customer problems and inquiries
• Updating and working assigned cases in a timely manner
• Contributing to documentation to build Veeam’s knowledge base
• Documentating of all customer interactions accurately and within SLA in our CRM tool
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies

Requirements:

• Fluent English (reading/writing/speaking)
• Previous troubleshooting/administration experience is required
• Familiarity with Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

Benefits:

• Private medical insurance
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan
• Veeam Care Days
• Professional training and education