Veeam Backup for Microsoft Office 365 Engineer at Veeam Software

Veeam is seeking a Veeam Backup for Microsoft Office 365 Engineer to provide technical support and in-depth troubleshooting for Veeam Software's clients. The engineer will act as a technical focal point, research and resolve customer problems, and contribute to Veeam's knowledge base. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for helping customers.

Role Involves:

• Providing technical support via telephone, email, and web conferencing.
• Acting as a technical focal point in relationships with fellow IT Professionals.
• Researching and troubleshooting customer problems and inquiries.
• Updating and working on assigned cases in a timely manner.
• Contributing to documentation to build Veeam’s knowledge base.
• Documenting all customer interactions accurately and within SLA in our CRM tool.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Requirements:

• Fluent in Japanese (reading/writing/speaking).
• Working proficiency in English (reading/writing/speaking).
• Previous troubleshooting/administration experience is required.
• Familiarity with Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2).
• Practical understanding of TCP/IP (OS, firewalls configuration).
• Familiarity with REST API concepts.
• Ability to quickly learn, understand, and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management skills.
• Ability to work in a fast-paced environment.

What Veeam Offers:

• Annual flexible spending allowance for health and well-being
• 401k retirement plan
• Monthly subscription benefit
• Veeam Care Days – additional 24 hours for your volunteering activities
• WFH flexibility
• Professional training and education