Virtualization Backup Engineer (Italian speaker)

Job Description

Veeam, the #1 global market leader in data resilience, is seeking a Virtualization Backup Engineer with Italian language skills to join their Technical Customer Support team in Prague. This role involves providing technical assistance to IT professionals, troubleshooting technical issues related to Veeam Backup and Replication (VBR) and related 3rd party components.

The engineer will take ownership of customer issues from start to finish, documenting interactions and educating customers on processes. Veeam offers a comprehensive benefits package and opportunities for professional development.

Role Involves:

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution
• Troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware
• Documenting of all customer interactions accurately and within SLA in our CRM tool

Requirements:

• Fluent Italian & English (reading/writing/speaking)
• Advanced user or administrative level with Windows OS 2008(r2)/2012(r2)/2016
• Practical knowledge of TCP/IP and networking configuration/troubleshooting
• UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle) as a plus
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

Veeam Offers:

• Premium healthcare program
• Annual vacation and sick days
• Meal vouchers
• Subscription for public transportation
• Mobile phone plan
• MultiSport card
• Cafeteria Benefit Plan
• Veeam Care Days
• Professional training and education