Customer Success Representative at Veeam Software

Veeam, the leading provider of data protection and ransomware recovery solutions, is seeking a Customer Success Representative in Kuala Lumpur, Malaysia. This role focuses on managing territory renewal and expansion goals within the Velocity segment, with a strong emphasis on exceeding quotas and ensuring customer retention.

The Customer Success Representative will play a crucial role in maintaining customer satisfaction by addressing inquiries, providing timely proposals, and proactively managing expiring agreements. They will collaborate with sales and other teams to drive customer retention and maximize revenue generation.

Responsibilities:

• Achieving quota related to territory renewal and expansion goals.
• Managing contract renewals and ensuring growth in the assigned territory.
• Removing obstacles to renewal and ensuring customer retention and satisfaction.
• Monitoring expiring agreements and acting to ensure customer continuation on maintenance agreements.
• Providing timely proposals and quotes.
• Handling inquiries related to quotes, pricing, and up-selling.
• Cold call customers with lapsed support to reactivate support.
• Collaborating with Sales to ensure customer retention.
• Recording activities in Salesforce.

Requirements:

• 1+ years of Sales experience.
• Bachelor’s Degree (or equivalent experience).
• Superb customer service skills.
• Excellent communication skills.
• Exceptional organizational skills.
• Ability to work in a fast-paced environment.
• Proficiency with SalesForce.com is desirable.

What Veeam Offers:

• Opportunity to work with a global market leader in data protection and ransomware recovery.
• A role focused on customer retention and growth.
• A collaborative and fast-paced work environment.