Technical Account Manager, Germany

Job Description

Veeam, the global market leader in data resilience, is seeking a Technical Account Manager to join their team. This role is responsible for the planning, architecture, coordination, and management of professional services engagements. The Technical Account Manager will focus on architecting and project managing availability solutions, including data protection and monitoring. This position is remote and based in Germany (preferably South) or Austria.

The Technical Account Manager will be an expert in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Responsibilities include:

• Providing input to the writing of proposals and Statements of Work
• Supporting delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Providing overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assisting with assessment and design of solutions as well as post-installation issues
• Assisting with Veeam Software solution implementation effort estimation
• Creating white papers, solutions guides, best practices, custom documentation, etc.
• Delivering onsite knowledge transfer on Veeam Software solutions
• Documenting configuration and completed activities
• Analysing installed environments and guide optimal Veeam Software configurations
• Facilitating communication between client and Veeam support
• Identifying additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Providing input for improvement of process and documentation
• Overnight business stays to meet company goals and objectives

Requirements:

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols
• Business proficient in German and English

Veeam offers:

• Modern, energetic working environment
• Opportunities for professional growth and promotion
• Flexible working hours