Technical Account Manager, Italy at Veeam Software

Veeam, the leading provider of data protection and ransomware recovery solutions, is seeking a Technical Account Manager to join their team in Italy. The Technical Account Manager will be responsible for the planning, architecture, coordination, and management of professional services engagements. This role requires expertise in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

The Technical Account Manager will be based in Rome, with a mix of remote work and face-to-face customer visits.

Responsibilities include:

• Providing input to proposals and Statements of Work.
• Supporting delivery implementation and consulting services.
• Providing project guidance, including plans, schedules, and communication.
• Assisting with solution assessment, design, and post-installation issues.
• Creating white papers, solutions guides, and custom documentation.
• Delivering onsite knowledge transfer on Veeam solutions.
• Analyzing environments and guiding optimal Veeam configurations.
• Facilitating communication between clients and Veeam support.
• Identifying additional client needs that can be resolved with Veeam solutions.
• Providing input for process and documentation improvement.

Requirements:

• VMware VCP, Microsoft MCSE or equivalent experience.
• Prince 2, ITIL, PMP, or equivalent experience.
• Bachelor’s Degree in technology required (A combination of education and experience will be considered).
• Hands-on experience with Veeam’s Core products.
• Proven Consulting and Project Management experience.
• Excellent communication, interpersonal and relationship-building skills.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V.
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.).
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services).
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.).
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.).
• Experience with Data Management, Data Protection, Data Analytics.
• Extensive experience with Data Center, Business Continuity and Operating Systems.
• Experience successfully managing multiple simultaneous projects and accounts.
• Working knowledge of Cloud technologies, capabilities, and protocols.
• Business proficient in Italian and English.

Veeam offers:

• Modern, energetic working environment.
• Opportunities for professional growth and promotion.
• Flexible working hours.