VIP IT Support Analyst at Constructor Knowledge

Constructor Group is seeking a VIP IT Support Analyst to provide direct technical assistance to the CEO, executive team, and their family, managing IT infrastructure across multiple residences and offices in EMEA. This role demands a proactive and detail-oriented professional who can ensure seamless IT operations in various environments.

Role Involves:

• Full IT setup and maintenance of office spaces (laptops, tablets, monitors, AV equipment, Zoom rooms, secure internet connectivity).
• On-demand IT support to VIP family members on personal devices or home offices.
• Hardware, software, connectivity, and general maintenance issue resolution.
• Management of house/office devices, licenses, and subscriptions.
• Proactive hardware, software, and license updates and replacements.
• Ensuring robust IT connectivity during executive business trips and vacations.
• Troubleshooting and repair of desktops, laptops, peripherals, and video conferencing equipment.
• Cybersecurity practices implementation.
• Issue resolution, configurations, and operational deviations documentation.

Requirements:

• Hands-on experience in an IT support role supporting VIP/executive-level users.
• Solid understanding of Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and related enterprise solutions.
• Proficiency with network technologies, backup and recovery, and endpoint security tools.
• Skilled in troubleshooting hardware/software issues.
• Ability to maintain confidentiality and professionalism.
• Strong organizational and multitasking abilities.
• Fluency in English.
• Ability to travel frequently on short notice.

Role Offers:

• Competitive compensation based on experience and qualifications.
• Potential stock options.
• 5-year contract with renewal options.