Customer Support at Pharmbills

Pharmbills is seeking a Healthcare Customer Support Agent to join their team. This role involves helping patients and healthcare organizations resolve payment-related questions and issues, ensuring smooth operations. The agent will communicate with patients, healthcare providers, and insurance companies to clarify payment matters, maintain accurate records of interactions, and suggest improvements to payment processes.

The company is international team of over 1,000 team members across 7 countries, Your voice matters, and your ability to listen, solve problems, and provide clear answers makes a real impact every day.

What the role involves:

• Talking to patients, healthcare providers, and insurance companies to sort out payment-related issues.
• Making sure all sides get the right info and payments go through properly.
• Keeping clear, organized records of all interactions.
• Suggesting ways to improve payment processes and make things run smoother.
• Providing top-level support and helping people resolve problems.

Requirements:

• Strong English skills (B2+ level).
• Experience in customer support, healthcare, or insurance is a plus.
• Great multitasking skills.
• A natural problem-solver.
• Friendly and professional communication.
• Balance independence and collaboration with the team.

What Pharmbills offers:

• A stable, long-term cooperation opportunity with room to grow.
• An opportunity to make a difference.
• Professional training & support to help you succeed.
• A team that actually supports you – no micromanagement, just real collaboration.
• A chance to cooperate with leading U.S. healthcare companies while staying in your home country.