Customer Support Specialist

Job Description

Pharmbills is seeking a Customer Support Specialist to provide assistance to patients and healthcare providers. This role involves resolving payment-related issues, ensuring accurate information dissemination, and maintaining organized records. The Customer Support Specialist will also identify process improvements and deliver exceptional customer support.Pharmbills connects talented professionals with top U.S. healthcare companies. It is a fast-growing international team of over 1,000 team members across 7 countries, and puts people first.What this role involves:

• Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
• Making sure all sides get the right info and payments are processed correctly.
• Keeping clear, organized records of all interactions.
• Identifying ways to improve the payment process and make things more efficient.
• Providing top-tier customer support and problem-solving assistance.

Requirements:

• Strong English skills (B2+ level).
• Experience in customer support, healthcare, or insurance is a plus.
• Great multitasking skills.
• A natural problem-solver.
• Friendly and professional communication.
• Capability to operate independently while collaborating within a team.

Pharmbills offers:

• A stable, long-term cooperation opportunity with room to grow.
• An opportunity to make a real impact.
• Professional training & support to set you up for success.
• A supportive team environment.
• A chance to cooperate with leading U.S. healthcare companies.