Healthcare Customer Support

Job Description

Pharmbills is seeking a Healthcare Customer Support Agent to join their growing international team. This role is a remote position based in Ukraine.

As a Healthcare Customer Support Agent, the candidate will be responsible for helping patients and healthcare organizations with payment-related inquiries, resolving issues, and ensuring smooth operations.

Responsibilities:

• Communicating with patients, healthcare providers, and insurance companies to resolve payment-related issues.
• Ensuring accurate information and proper payment processing for all parties involved.
• Maintaining clear and organized records of all interactions.
• Suggesting improvements to payment processes for smoother operations.
• Providing top-level support and assisting individuals in resolving problems.

Requirements:

• Strong English skills (B2+ level) for clear and professional communication.
• Experience in customer support, healthcare, or insurance is a plus.
• Great multitasking skills to handle multiple conversations simultaneously.
• Natural problem-solving abilities to find solutions.
• Friendly and professional communication skills.
• Ability to balance independence and collaboration within the team.

Pharmbills offers:

• A stable, long-term cooperation opportunity with room to grow.
• An opportunity to make a difference.
• Professional training & support to help the candidate succeed.
• A supportive team environment with real collaboration.
• A chance to cooperate with leading U.S. healthcare companies while staying in Ukraine.