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Job Description
Pharmbills is seeking a Healthcare Customer Support Specialist to join their team. This role is based in Bogota, with the possibility of remote work after a 3-month trial period and successful completion of tests. The Customer Support Specialist will be the primary point of contact for patients and healthcare providers, assisting them with payment issues and ensuring smooth operations. Pharmbills is a fast-growing international team that values its employees and offers opportunities for professional growth.
Role Involves:
- Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
- Ensuring all parties receive accurate information and payments are processed correctly.
- Maintaining clear and organized records of all interactions.
- Identifying opportunities to improve the payment process and increase efficiency.
- Providing top-tier customer support and problem-solving assistance.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Great multitasking skills.
- A natural problem-solving aptitude.
- Friendly and professional communication skills.
- Ability to operate independently while collaborating within a team.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a real impact.
- Professional training & support.
- A supportive team environment.
- A chance to cooperate with leading U.S. healthcare companies.
