Healthcare Customer Support

Job Description

Pharmbills is seeking a Healthcare Customer Support Specialist to provide support to patients and healthcare providers. This role involves resolving payment issues, answering questions, and ensuring smooth operations. The ideal candidate will have strong English skills, customer support experience, and problem-solving abilities. This is a remote position based in Georgia, offering a stable, long-term opportunity for professional growth and collaboration with leading U.S. healthcare companies.

• Talking to patients, healthcare providers, and insurance companies to resolve payment-related issues.
• Ensuring all parties receive the correct information and payments are processed accurately.
• Maintaining clear and organized records of all interactions.
• Identifying opportunities to improve the payment process and enhance efficiency.
• Providing top-tier customer support and problem-solving assistance.

Requirements:

• Strong English skills (B2+ level).
• Experience in customer support, healthcare, or insurance is a plus.
• Great multitasking skills.
• A natural problem-solving aptitude.
• Friendly and professional communication skills.
• Ability to work independently and collaboratively within a team.

Pharmbills offers:

• A stable, long-term cooperation opportunity.
• Professional training and support.
• A supportive, team-driven environment.
• Opportunities for professional development.