Help Desk Tech Support at Pharmbills

Pharmbills, a trusted American outstaffing company, is seeking a skilled Help Desk Tech Support professional to ensure the smooth operation, performance, and security of their client's IT infrastructure and systems. This role involves monitoring, maintaining, and troubleshooting critical systems to meet business requirements. This position is based in Ukraine, where Pharmbills has been operating for over 8 years. The Help Desk Tech Support role involves:

• Monitoring and maintaining IT systems, servers, and network infrastructure.
• Performing regular system updates, patches, and backups.
• Troubleshooting and resolving hardware, software, and network issues.
• Implementing and managing system security measures.
• Maintaining documentation for system configurations, processes, and procedures.
• Collaborating with other IT teams and departments.
• Participating in on-call rotations for after-hours support.
• Analyzing system performance and recommending improvements.
• Assisting in disaster recovery planning and execution.
• Staying current with new technologies and industry best practices.

The requirements for this role include:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a System Operations Engineer or similar role.
• Strong knowledge of operating systems (Windows, Linux, Unix).
• Experience with virtualization technologies (VMware, Hyper-V).
• Proficiency in network administration and troubleshooting.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Pharmbills offers:

• Competitive Compensation.
• Career Development with tailored growth plans and training programs.
• A supportive team that values collaboration and excellence.
• Opportunities to work with cutting-edge technologies and industry best practices.
• Path to leadership roles and exposure to global projects.