Technical Support Engineer

Job Description

Jamf is seeking a Technical Support Engineer to join its team in Minneapolis. This role involves providing technical support and guidance to customers regarding the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Engineer will directly assist Jamf users by answering phone calls and live chat requests, delivering Tier 1 support to Jamf Pro and Jamf Now customers with a focus on first-touch resolution.

Responsibilities:

• Utilize documentation to resolve customer issues.
• Answer support calls and live chat requests.
• Create case notes to document issues.
• Communicate with customers effectively.
• Maintain best practices in case management.
• Perform other duties as assigned.

Requirements:

• Aptitude to learn technical concepts.
• Basic troubleshooting skills for servers, systems, networks, and hardware.
• Ability to multitask and prioritize.
• Exceptional customer service skills.
• Strong interpersonal and organizational skills.
• Excellent communication skills.
• Ability to work independently and in a team.
• Experience with macOS, iOS preferred.
• Experience with macOS, Windows, and/or Linux server platforms is desirable.
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

What Jamf offers:

• Opportunity to make a real and meaningful impact.
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement.
• Best - in - class training in professional growth and product knowledge.