Collection Agent

Job Description

This job posting is for a Collections Call Center Representative position. The company is seeking individuals with customer service skills and exceptional phone etiquette to join their collections team. The role involves collecting unpaid/past-due revenue to return customers to good standing. The Collections Call Center Representative will provide respectful and courteous service on every call to create a positive experience for the customer.

Responsibilities include:

• Verifying account information and updating as needed
• Documenting each call
• Meeting and exceeding company collections standards as well as call quality standard scores
• Complying with FDCPA and state legal requirements
• Providing appropriate payment options and negotiating according to the language of company loan agreements
• Obtaining debit or credit card data from customers and saving in the customer record

Requirements:

• High school diploma or GED
• 6+ months of phone-based collections, customer service, or sales experience
• Call center collections experience, a plus
• Data-entry experience
• Successful decision-making and negotiating abilities
• Attention to detail and ability to multi-task
• Ability to work a flexible schedule
• Ability to work in an MS Windows-based environment

What the role offers:

• Opportunity to challenge skills, expand experience, and grow career
• Flexible schedule