Enterprise Account Manager

Job Description

Greenhouse is seeking an Enterprise Account Manager to join their team in Lisbon. In this role, the individual will serve as a customer-facing product expert, showcasing Greenhouse as a platform for organizational change. They will address customer inquiries, troubleshoot issues, and provide recommendations for product and process improvement.

What this role involves:

• Serving as the first point of contact for support communications, primarily via email and online chat.
• Answering questions, providing assistance, and troubleshooting issues.
• Routing product feedback appropriately.
• Diagnosing and resolving customer issues with products in the Greenhouse Suite.
• Escalating issues as needed to ensure timely follow-up and satisfactory resolution.
• Expanding knowledge of products and technical skills through training and practical experience.
• Providing recommendations for continuous product and process improvement.

What you should have:

• Customer-facing work experience.
• Excellent problem-solving and analytical skills.
• Proven perseverance when resolving customer requests.
• A passion for learning and sharing knowledge with others.
• Excellent written and verbal communication skills.
• Prior experience resolving technical issues using chat and email, a plus.

What Greenhouse offers:

• Competitive salaries.
• Stock options.
• Medical, dental, and vision coverage.
• Flexible vacation.
• Commuter benefits.
• A 401(k) plan.
• A paid parental leave program.