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Job Description
Greenhouse is seeking an Enterprise Account Manager to join their Denver team. This role is crucial for showcasing Greenhouse as a platform for organizational change, not just a set of recruiting features. The ideal candidate will thrive on customer engagement and problem-solving, working closely with Customer Success, Product, and Engineering teams to elevate customer experience.
What this role involves:
- Serving as the first point of contact for support communications, primarily via email and online chat.
- Diagnosing and resolving customer issues with products in the Greenhouse Suite.
- Providing recommendations for continuous product and process improvement.
Requirements:
- Customer-facing work experience.
- Excellent problem-solving and analytical skills.
- Proven perseverance when resolving customer requests.
- Excellent written and verbal communication skills.
- Prior experience resolving technical issues using chat and email is a plus.
What Greenhouse offers:
- Competitive salaries.
- Stock options.
- Medical, dental, and vision coverage.
- Flexible vacation.
- Commuter benefits.
- A 401(k) plan.
- A paid parental leave program.
