Senior Account Manager

Job Description

Greenhouse is seeking a Senior Account Manager to join their Barcelona team. The Senior Account manager will serve as customer-facing product expert and showcase Greenhouse as a platform for organizational change. He will be part of a team that strives to help customers transform the way they hire. This role offers insight into the product roadmap and elevates customer experience.

• Serve as the first point of contact for support communications.
• Diagnose and resolve customer issues with Greenhouse products.
• Expand knowledge of products and technical skills.
• Provide recommendations for product and process improvements.

Requirements:

• Customer-facing work experience.
• Excellent problem-solving and analytical skills.
• Proven perseverance in resolving customer requests.
• Passion for learning and sharing knowledge.
• Excellent written and verbal communication skills.
• Prior experience resolving technical issues using chat and email is a plus.

Greenhouse offers:

• Competitive salaries.
• Stock options.
• Medical, dental, and vision coverage.
• Flexible vacation.
• Commuter benefits.
• 401(k) plan.
• Paid parental leave program.