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Stone is seeking an Account Executive Senior - Farmer to join their team in São Paulo. This role is focused on retaining and growing a portfolio of clients with medium to high digital transaction volumes.
The Account Executive Senior - Farmer will be responsible for strategically managing a portfolio of clients, identifying opportunities for service improvements, building strong relationships, and finding opportunities to increase revenue and expand the portfolio. This person will serve as a product and payment technology expert.
Responsibilities:
- Managing a portfolio of medium/high transaction volume clients
- Identifying opportunities for upselling, cross-selling, and new business
- Contacting clients to map performance and opportunities
- Creating metrics and best practices to anticipate and reverse churn
- Analyzing KPIs and sending performance reports
- Interfacing with technology, risk, and product teams
Requirements:
- Salesforce knowledge
- Analytical skills and Excel proficiency
- Knowledge of customer service techniques (NPS)
- 3+ years of commercial experience
- Experience in payment industry (desirable)
Benefits:
- Health and dental plan
- Meal/food vouchers
- Gympass
- Childcare assistance
- Life insurance
- Transportation voucher
- SESC agreement
- Fixed salary
Stone - Linkedin
Stone is a technology and financial services company focused on providing solutions to Brazilian entrepreneurs. As a leading independent payment solutions provider in Brazil, Stone is committed to transforming the payment industry. With a nationwide presence, the company values teamwork, flexibility, continuous development and innovative thinking. Its culture emphasizes ownership, embracing challenges, transparency, collaboration, and prioritizing customer satisfaction. Stone's mission is to empower businesses and drive impactful change in the lives of its clients.