Account Executive - Clientes Inativos (Churn) - Híbrido - SP

Job Description

Stone is a technology and financial services company focused on serving Brazilian entrepreneurs. As an Account Executive in the Digital Commercial team (Pagar.me), the individual will be responsible for actively engaging with inactive clients to understand their needs and re-convert them by leveraging knowledge of Stone's financial solutions.

Responsibilities:

• Manage a portfolio of clients after negotiations.
• Identify opportunities and solutions to generate value for clients.
• Analyze performance indicators daily.
• Contact clients to map performance and ensure negotiation closure.
• Anticipate possible churns proactively.
• Communicate with Product, Risk, and Customer Support teams to solve problems and implement new solutions.

Requirements:

• Results-oriented and target-driven.
• Analytical skills.
• Excellent communication and interpersonal skills.
• Proactive and resilient in problem-solving and suggesting improvements.
• Organized to manage activities and client pipeline.

The role offers:

• Health and dental plans.
• Digital Hospital (Vitta).
• Meal/Food vouchers (Sodexo).
• Gympass.
• Creche assistance.
• Life insurance.
• Transportation voucher.
• SESC benefits.
• Fixed salary.
• Variable compensation (for some positions).
• Education benefits (internal platform with books, podcasts, training, and video lessons).