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Stone is seeking a Customer Relationship Analyst to join their team in Curitiba/PR. This role is dedicated to People with Disabilities (PcD). Stone is a technology and financial services company focused on providing excellent service to its clients. The company is the largest independent payment methods company in Brazil. Stone values teamwork, flexibility, continuous development, and disruptive thinking.
Responsibilities:
- Provide after-sales service through various channels (e-mail, chat, WhatsApp, or phone) and CRM.
- Resolve customer demands effectively and provide excellent service.
- Meet quality and efficiency goals to improve customer service continuously.
- Ensure a welcoming, fast, and problem-solving service.
Requirements:
- Good verbal and written communication skills.
- Customer-focused and didactic.
- Minimum of 1 year of experience in customer service.
- Problem-solving and decision-making skills.
- Ability to prioritize and handle multiple tasks simultaneously.
The role offers:
- Health and dental plans.
- Meal and/or food vouchers.
- Gympass.
- Childcare assistance.
- Life insurance.
- Transportation allowance (for on-site positions).
- SESC agreement.
- Fixed salary + Profit Sharing (when requirements are met).
- Education Benefits: Internal platform with books, podcasts, training, and video lessons.
Stone - Linkedin
Stone is a technology and financial services company focused on providing solutions to Brazilian entrepreneurs. As a leading independent payment solutions provider in Brazil, Stone is committed to transforming the payment industry. With a nationwide presence, the company values teamwork, flexibility, continuous development and innovative thinking. Its culture emphasizes ownership, embracing challenges, transparency, collaboration, and prioritizing customer satisfaction. Stone's mission is to empower businesses and drive impactful change in the lives of its clients.