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Stone, a technology and financial services company focused on the customer, is seeking an Analista de Relacionamento com o Cliente. The company aims to transform the payments industry by serving Brazilian entrepreneurs. Stone values teamwork, flexibility, continuous development, and disruptive thinking.
The role involves providing post-sales support across various communication channels and using CRM. The analyst will be evaluated on quality and efficiency metrics to ensure continuous improvement in customer service, focusing on resolving issues and delighting Brazilian entrepreneurs.
Responsibilities include:
- Providing post-sales support through email, chat, WhatsApp, or phone.
- Using CRM to manage customer interactions.
- Meeting quality and efficiency goals.
- Resolving customer issues and ensuring customer satisfaction.
Requirements:
- Good verbal and written communication skills.
- Undergraduate degree in progress or completed.
- Minimum 1 year of experience in Customer Relationship.
- Customer-focused and solution-oriented.
- Ability to prioritize and multitask.
Stone offers:
- Health and dental plan
- Meal and/or food vouchers
- Gympass
- Childcare assistance
- Life insurance
- Transportation voucher
- SESC membership
- Fixed salary + PLR
- Education benefits
Stone - Linkedin
Stone is a technology and financial services company focused on providing solutions to Brazilian entrepreneurs. As a leading independent payment solutions provider in Brazil, Stone is committed to transforming the payment industry. With a nationwide presence, the company values teamwork, flexibility, continuous development and innovative thinking. Its culture emphasizes ownership, embracing challenges, transparency, collaboration, and prioritizing customer satisfaction. Stone's mission is to empower businesses and drive impactful change in the lives of its clients.